Turn Back Time Online Ltd (TBT) is committed to minimising the cost our customers pay for delivery and to improving the speed of our order fulfilment.
Shipping and Handling
Orders for products that are in stock, placed before 12:00 on weekdays [excluding public holidays] will be despatched the next day, wherever possible.
Orders that are placed after 12:00, on weekdays, on weekends or on public holidays will be processed within two working days.
It is our intention to deliver on weekdays only, although we can arrange weekend deliveries if required.
It is not possible to select a specific date when you require your order to be delivered.
Shipments are made directly from our warehouse normally although TBT may find it necessary to ship directly from a distributor's
warehouse to ensure that you get your order as quickly as possible. This will not affect the terms and condition of sale.
We use Royal Mail Parcel Force for all deliveries. The average time frame for delivery is within seven days of Turn Back Time receiving your order.
Delivery charges will be advised when the order is placed and will be confirmed in the order confirmation.
All part orders caused by an out of stock situation will be delivered free of charge at the earliest opportunity.
Whilst we hope that our customers are satisfied completely with any TBT product purchased, in case of errors or
faults we aim to make the returns process as quick and convenient as possible.
If there has been an error in your order and you need to return goods to us please contact TBT who can make the
necessary arrangements on your behalf. Where you have been charged an inappropriate delivery charge for any erroneous
goods sent we will make the necessary financial adjustments. Such errors should be identified to us within seven working days of receipt of the goods.
If any of the items are faulty or damaged please contact TBT who will arrange for replacement product or a refund to be made.
All items being returned will be inspected for manufacturing defect and the internal quality feedback system will be initiated
to ensure that the appropriate actions are taken to resolve the issue.
To return items, please enclose a copy of our delivery note to you. Please make sure that the goods are securely packaged
in order to prevent any damage in transit. You are advised to return the items using recorded delivery which will provide
you with the necessary insurable, traceable service.
All items must be returned within 30 days of delivery using a postal method that includes proof of delivery to Turn back Time.
Any claim must be made within 60 days of delivery.
This returns policy does not affect your statutory rights.
Changes to Specifications
Whilst we endeavour to ensure the accuracy of the product specifications, there may be minor changes made without notice.
Customer Service Contact Information
Dimmings Cottage, Chapmore End, Ware Hertfordshire. SG120HG
In accordance with UK & EU legislation we are required to inform you that there is no intention, implied or otherwise, that represents or infers that any product on this site should be used as a cure, diagnosis, mitigation, treatment, or prevention of any disease.